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Dealing with buying problems

Safety Centre

Dealing With Buying Problems

These are only guideline's provided to our users when they encounter any buying problem or are unsure of the action to take. It is not compulsory for our users to take the following actions under any circumstances. These are simply provided as a reference point to help guide buyers who have encountered a difficulty.


Problem Guideline When should I take action?
1.Item not received or not as described

1. Give the seller time to send you the item.Wait at least 7 days to receive it.

Remember, sellers will only send you your item after they have received payment.If you paid by direct deposit it may take 3 working days to be processed. If you paid by money order or cheque it will take longer to process. Cheques can take up to 5 working days to clear after being banked.

  

2. Explain the problem to seller

Email the Seller:If you are emailing the seller, make sure you explain the problem clearly. It might be a simple mistake made by the seller so remember to keep your cool. If the item is different to what you thought you were buying, explain the difference. If you never received the item, confirm the seller has shipped it. Please allow at least 3 days for the seller to get back to you. Check your spam filter settings and junk email folder to make sure the seller's email is not blocked.

 After 7 days of making payment.

3. Report the problem to OfferMe

If you and the seller cannot reach an agreement, or the seller does not respond, you can then lodge a dispute.

Click here for more information

 Report after 10 days of making payment.
If still you have not received your item or refund, you can follow these steps:

4. File a complaint with Paypal

If you made your payment through Paypal, you can file a claim for your item with Paypal. Click here, to find out how Paypal deals with this.

OR

Contact your credit card issuer or financial institution for a refund.

If you paid by credit card or bank deposit you can also report the incident with your bank or credit card provider. Ask them about their refund policy and related procedures.

 Within 45 days of making payment.

5. Report to police

Visit or phone your local police station.

 After completing the above steps with no resolution or you have received a refund but would still like to report the seller further.
2. Unable to contact the seller

1. You should allow enough time for the seller to contact you. If you are contacting them via email, make sure that the seller's emails are not being blocked.

2. If you still receive no reply, you can request the seller's contact details from OfferMe. To do this, click here.

 Request the seller's contact information from OfferMe if you do not receive a reply within 3 days.
3. Dealing with improper/insulting language

If you find anyone using offensive language on OfferMe please report it immediately to us with necessary details. We will take appropriate action based on our own investigation. If someone uses this language outside of OfferMe's platform, for example in a personal email, we cannot take action as it is not in our authority to do so.

 When this occurs, please report to OfferMe immediately.
4. Seller says "NO" to selling to you

Sellers are obligated to sell the item once the buyer has committed to purchasing it. We encourage buyers and sellers to communicate with each other to find a solution if there is any issue. However, if communicating with the seller does not better the situation and no resolution is reached, you can leave the seller an appropriate feedback. If the seller repeats this again, OfferMe will take action if necessary.

 If you are unable to contact the seller regarding this within 7 days, leave them an appropriate feedback.
5. The seller reported payment as not received

In this case, you should communicate with the seller and forward them the payment details. OfferMe suggests requesting further seller information from OfferMe so you can contact the seller directly.

Contact your financial institution to confirm the transaction did go through.

If the seller acknowledges the payment they must send the item to you immediately. If the seller does not agree to send you the item, you should request a refund. If you are having trouble doing so, refer to steps 4 and 5 of problem 1.

 After confirming with your financial institution that the payment went through, wait 5 days before requesting a refund if you do not receive the item.

Buying Problems FAQs

  1. Is there any refund or insurance policy OfferMe offers?

    Presently, OfferMe does not offer any refund or insurance policy. You can contact your financial institution regarding their refund policy to see if you are eligible for a refund.

  2. Can OfferMe trace the delivery of an item?

    No, OfferMe is not responsible for tracking the delivery of items. We advice you do it yourself by communicating with the seller.

  3. Can OfferMe trace the seller on my behalf?

    We will only provide you with the seller's contact information if it's necessary. However OfferMe reserves the right to take necessary action against sellers who violate our rules and policies at any time.

  4. Is OfferMe responsible for any negotiation made between a buyer and a seller?

    OfferMe bridges the gap between buyers and sellers. As a third party,we are not responsible for any deal done between a buyer and a seller on OfferMe. However, to ensure safe trading for everyone all users must abide by all of the terms and conditions while buying and selling on OfferMe.