Report a problem with an item (that was not received or that was significantly not as described) to OfferMe and to the seller.
Communicate with your seller to find a solution.
Item Not Received or Significantly Not as Described
If you've paid for an item but never received it, or if you received what you paid for but it was significantly different from the item description, you should get in contact with your seller to find a solution. Most disputes can be solved by direct communication between buyers and sellers. Our User Agreement states that sellers must deliver the items that buyers purchase from them.
If you have tried to contact the seller by email but haven't received a response, you can also request the seller's phone number and call them.
To help you to communicate with the seller, we have developed the dispute console. This online communication tool helps you track, discuss, and resolve a dispute as quickly as possible. All information posted in this tool will be accessible anytime by you, the seller and OfferMe.
If the dispute can't be resolved, you can report the seller to us and we may take appropriate actions if we find the seller has breached our policy. And if you paid through PayPal, you could be eligible for PayPal Buyer Protection. Please visit PayPal website for more information.
Step 1
The buyer opens a dispute (between 10 and 60 days after the purchase date)
To report a problem with an item that was not received or significantly not as described, go to OfferMe's dispute resolution section in My OfferMe. The problem needs to be reported between 10 and 60 days after the purchase date. When you report an item, you indicate whether you haven't received the item or whether you have received it, but it was significantly different from the item description.
Step 2
OfferMe contacts the seller (immediately after you've reported a dispute)
After you've reported your problem on the dispute console, we contact the seller, informing them that you've reported a problem with an item and encourage them to communicate with you within the next 10 days.
Most of the time, this direct communication resolves the dispute before you have to take further steps.
Step 3
The seller responds (any time within the next 10 days)
If the seller responds, you'll be notified via email. The seller has the following response options:
I'd like to communicate with the buyer to resolve this dispute. The seller can then post a message for you to review.
For a dispute with an item not received, the seller can also respond:
I haven't received payment or the payment has not yet cleared.
I already sent the item. If the item has already been sent the seller may provide postage details for you to review.
I'd like to offer the buyer a full refund. The seller can offer to return your payment.
For a dispute with an item significantly not as described, the seller can also respond:
I'd like to offer the buyer a full refund. The seller can offer to return your payment.
Step 4
The buyer and seller communicate
After the seller has responded, you can communicate with them directly through the dispute resolution section to resolve the problem. All information posted in this tool will be accessible anytime by you, the seller, and OfferMe.
Step 5
The dispute is closed (either escalated to OfferMe or closed by mutual agreement)
You have two options to close the dispute:
My concerns have been resolved - I want to close the dispute. Note: Choose this option if your issues haven been completely resolved. For example, make sure that you have received the item and it is exactly as described, or that you have received a refund. A closed dispute can't be re-opened and you can't file another dispute for this purchase.
My concerns haven't been resolved - I want to report this seller to OfferMe. Note: When you select this option, our Customer Care team is immediately alerted about the problem and may take appropriate actions if they find the seller has violated our policy. Actions may include restrictions or suspension of the seller's account.
Timelines: You can close the dispute at any time if the issue is resolved. You can report the seller to our Customer Care team if the seller does not respond within 10 days, or anytime after the seller responds.
Leaving Feedback
After you file a dispute, we encourage you to leave Feedback for the transaction. Please be honest, fair, and factual. This will help make other members aware of your experience and help keep OfferMe a safe place to buy and sell.
